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Last updated · 6 October 2026

Privacy notice

Who we are

MeshQu (“we”, “us”) operates meshqu.com. For the purposes of UK GDPR we are the data controller for personal data you submit through this site. To get in touch about privacy, email contact@meshqu.com.

What we collect

The marketing site is intentionally narrow in scope. We collect:

  • Contact form submissions. When you use an enquiry form on this site, including /contact, we collect your name, email address, any challenge options you select, and any message you provide.
  • Aggregate analytics (opt-in). We use Vercel Web Analytics, which records anonymous, aggregated pageviews and three interactions with Qu: opening it, starting a conversation and choosing the booking link, with the page, the button used and any campaign tags in the link. It never includes what you say to Qu. It does not set cookies, does not assign you an identifier, and does not record personal data. Analytics only loads after you click “Allow analytics” on the consent banner; until then no analytics requests are made.
  • Server logs. Our hosting provider (Vercel) retains short-term request logs that may include IP addresses for security and abuse-prevention purposes.

Conversations with Qu. Qu is MeshQu’s AI assistant, not a person. We use ElevenLabs to provide its text and voice conversations. If you choose to start a conversation, ElevenLabs processes your questions, messages and Qu’s responses. Voice conversations also send your microphone audio for speech processing. When you start a conversation, we also share the page you started on, the referring website’s domain, any campaign tags in the link and how you opened Qu, so the conversation can be attributed. You can end the conversation at any time. Please keep it high level and do not share confidential, sensitive or personal information. You do not need to identify yourself unless you would like us to arrange a call.

Website acknowledgment and capacity records. Our website keeps a limited record of the notice you acknowledged, when you acknowledged it and whether you chose voice or chat. To manage service capacity, the record also contains a keyed pseudonymous identifier derived from your network address, timing information and fingerprints linking the issued credential and provider conversation. This record does not contain your raw network address, questions, messages, microphone audio, name or email address.

Conversation usage notices. After a Qu conversation ends, ElevenLabs sends our website an authenticated event that can include the transcript and related information. The website processes the event temporarily and discards that content without saving it in the CMS or database. We use Resend to email our existing website enquiry inbox a usage notice containing only the conversation’s start time, duration, identifier and a link to its history in ElevenLabs. The notice does not contain the transcript, recording, generated summary or your contact or booking details.

Conversation outcomes. To understand whether Qu and our website lead to relevant business enquiries and calls, our website keeps a pseudonymous outcome record of each Qu conversation: when it started and how long it lasted, voice or chat, the page where you arrived on our site and the page where you started Qu, the referring website’s domain, any campaign tags in the link, how you opened Qu, a broad topic category, whether it described a business problem we could help with, whether a call was offered, requested or booked, and whether the conversation was assessed as successful. The record is keyed to a one-way code rather than to your name or contact details, and contains no transcript, messages, summary, recording, name, email address, phone number or booking reference. You can object at any time by emailing contact@meshqu.com; tell us roughly when you used Qu and we will delete the record.

Booking a call. You can ask Qu to arrange a meeting with our team. Its Cal.com booking tool checks available times and creates the booking using your name, email address, timezone and the meeting time you agree. If you provide them, it can also send your phone number, language, guest email addresses and notes. You can also use the booking link to open the separate Cal.com booking page in a new tab; we do not embed that booking form.

We do not run advertising trackers, marketing pixels, session-replay tools, or third-party analytics. We do not sell or rent personal data.

Why we use it (lawful basis)

  • Contact form data. Used to respond to your enquiry. Lawful basis: legitimate interests (responding to a request you initiated) or, where you ask for a demo, taking steps at your request prior to entering a contract.
  • Aggregate analytics & logs. Used to keep the site secure and understand which content is useful. Lawful basis: legitimate interests in operating a secure, working website.

We use Qu to answer your questions about MeshQu and help you explore a decision or process you want to improve. We use the booking details to arrange the meeting you request. Limited website acknowledgment and capacity records help us demonstrate the notice presented and manage the service. Usage notices help our team know when Qu has been used and operate the service.

Conversation outcome records help us understand whether Qu and our website lead to relevant business enquiries and calls, so we can improve the website and how we reach people. Lawful basis: legitimate interests. We do not use them to make decisions about you, to profile you or for advertising.

Where it goes

Enquiries are sent by email to the MeshQu team through Resend. Resend also delivers the acknowledgement sent to your email address. We do not store submissions in a separate website database.

ElevenLabs provides Qu’s conversation, response-generation and speech-processing service. Our selected primary AI model runs on ElevenLabs infrastructure in the United States. For that primary model, inputs and outputs are processed by ElevenLabs and are not shared with the model’s third-party developer. Backup model services may be used if the primary model is unavailable.

The website’s session-issuance route does not receive your questions or microphone audio. The separate post-call route receives the event described above, keeps only the outcome values described above, and discards its transcript and related content after processing. Neither route saves your audio or transcript in the CMS database. Neon hosts the limited pseudonymous website acknowledgment and capacity records and the conversation outcome records. Cal.com processes the booking details you give it. Resend delivers the limited usage emails to our team’s existing website enquiry inbox.

Subprocessors — marketing site (meshqu.com)

These third parties may process personal data submitted through this marketing site:

Subprocessors — MeshQu platform

The list below covers the third parties that process data on behalf of MeshQu when you use the platform (the API, the console, the verifier). Tenant data is logically isolated per-tenant at the row level (RLS), and MeshQu does not share customer governance data with these subprocessors beyond what is necessary to operate the service.

We will update this list with at least 30 days’ notice before adding a new subprocessor that materially changes the data flow. To subscribe to changes, email contact@meshqu.com.

How long we keep it

  • Contact submissions stay in the MeshQu email inbox for as long as the conversation is useful and are deleted on request.
  • Server logs follow Vercel’s default retention (typically a few days for runtime logs).
  • Analytics aggregates are retained per Vercel’s Web Analytics policy and contain no personal data tied to you.

For new Qu conversations, ElevenLabs retains transcripts and derived fields with deletion scheduled after seven days. New call audio is processed live but is not saved as a call recording. These settings do not establish that earlier transcripts or recordings have been deleted.

Website acknowledgment and capacity records expire 24 hours after they are created. An automated cleanup runs every hour and deletes expired records, so each record is normally deleted within 25 hours of creation. This is separate from ElevenLabs’ seven-day conversation retention.

Conversation outcome records are deleted 12 months after they are created. The same hourly cleanup deletes expired records. We do not keep long-term aggregates of them.

Conversation usage emails follow the same rule as contact submissions: they stay in the MeshQu email inbox for as long as they are useful for operating Qu and are deleted on request. Deleting a conversation from ElevenLabs does not remove its usage notice from Resend or our inbox. Bookings and related communications are handled separately from Qu’s conversation history.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict processing of your personal data, to object to processing based on legitimate interests, and to data portability. To exercise any of these, email contact@meshqu.com.

You can object to Qu conversation outcome records at any time. Email contact@meshqu.com and tell us roughly when you used Qu, and we will delete your record.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office at ico.org.uk (opens in a new tab).

Cookies & local storage

meshqu.com does not set tracking, advertising, or analytics cookies. Vercel Web Analytics (when enabled) is cookieless.

We store one item in localStorage to remember your consent choice:

  • meshqu.analytics-consent: value is allowed or declined. You can reopen the choice using Analytics preferences in the website footer and decline analytics. This preference has no automatic expiry; it stays until you change it or clear your browser’s site data.

Strictly necessary authentication cookies are used for signed-in website content-management sessions. Public visitors do not need a content-management account to use Qu.

Within the same website tab, Qu’s panel can remain available as you move between pages. Visible conversation messages and unsent text are held in the browser’s memory, and this website state clears when you refresh or close the tab. The website does not save Qu messages or unsent text in localStorage or sessionStorage. This does not delete the conversation history held by ElevenLabs.

Changes to this notice

If we make material changes we will update the “Last updated” date at the top of this page. Substantive changes will be flagged on the homepage where appropriate.